At AGLC Health we are committed to protecting your privacy. We protect any personal information you give us.
This policy is written in accordance with the Data Protection Act 1998. Personal information is any information that can be used to identify you.
What personal information do we collect from you?
- information that you give us when you enquire or become a customer or patient of us or apply for a job with us including name, address, contact details (including email address and phone number)
- the name and contact details (including phone number) of your next of kin
- details of referrals from hospitals, GPs and other healthcare providers, including insurance companies
- notes and other contact and correspondence we may have had with you
- details of services and/or treatment you have received from us or which have been received from a third party and referred on to us
- information obtained from customer surveys you have completed
- recordings of calls we receive or make
- notes and reports about your health and any treatment and care you have received
- information you give us when you make a payment to us, such as financial or credit card information
- information about complaints and incidents
- information you give us to enable us to book your place on education or fundraising events
Staff, trainees, work experience
In addition to some of the above we keep information on your recruitment (applications, CVs, references etc), financial details in order to administer your salary, pension expenses and benefits. We also keep records of qualifications, training, appraisals and reviews, and any legal and tax matters required for the administration of your employment. Where you have named someone as your next of kin and provided us with personal data about that individual, it is your responsibility to ensure that the individual is aware of and accepts the terms of this Privacy Policy.
Confidentiality
AGLC treats your contact with us as confidential unless there is a legal duty to disclose the information or there is a risk of serious harm or abuse to you or someone else. In this instance, we may have to pass this information onto a third party such as the emergency services. We store your information securely on our computer systems, we restrict access to those who have a need to know, and we train our staff in handling the information securely. Where we are required to share your information with other organisations we seek to do this by the most secure means available.
When do we collect personal data about you?
We collect personal data about you either directly or indirectly, if you:
- enquire about any of our services or treatments
- register to be a customer or patient with us or book to receive any of our services or treatments
- fill in a form or survey for us
- carry out a transaction on our website
- contact us, for example by email, telephone or social media
- apply for a post at AGLC
We may also obtain personal information about you from other sources, such as if a medical professional, Hospital Trust or NHS England, family members or friends contacts us on your behalf, or if a fundraiser passes on your details to us (including organisations such as CAF (the Charities Aid Foundation, Just Giving or Virgin Money Giving). We may also combine your personal information with other information we collect from third parties, particularly for the advancement of your care.
AGLC is responsible for collecting your personal information.
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, AGLC cannot guarantee the security of any information you transmit to us and you do so at your own risk. In addition, from time to time we may exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. We may also share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights.
Changes to this privacy notice
We keep our privacy notice under regular review. Any changes we may make to our privacy policy in the future will be posted on this page. AGLC reserves the right to make changes to its Privacy Policy at any time.